- Is there a minimum order for custom drinkware?
- No. We engrave one tumbler as readily as we engrave 500. There is no setup fee, no plate fee, and no minimum quantity. One-piece orders for new-hire welcome kits, individual recognition gifts, and personal commissions ship on the same production line as bulk corporate runs.
- How does pricing work on engraved drinkware?
- Pricing is flat per piece — the engraved unit price depends on which drinkware item you choose (a 16 oz plastic cup starts around $14 per piece engraved; a Polar Camel 20 oz leatherette tumbler starts around $37; a 40 oz travel mug starts around $56). There are no setup fees, no screen fees, and no per-color charges on engraving. For a full price quote on your specific item and quantity, request a quote at /quote or browse the per-item prices on each product page.
- What is the turnaround time on custom drinkware?
- Standard turnaround is 72 hours from artwork approval for in-stock drinkware (Polar Camel tumblers, stainless travel mugs, plastic cups). Larger runs (over 250 pieces) typically run 5–7 business days. Glassware production runs 7–10 business days because of the dishwasher-cure step we perform on engraved glass to verify durability. Rush turnaround is available on most items — message the shop with your deadline.
- Is the engraving dishwasher-safe?
- Yes. Laser engraving alters the surface of the material (stainless leatherette, glass, plastic) rather than applying a coating to it, so there is nothing to wash off. Polar Camel tumblers and stainless travel mugs are top-shelf dishwasher safe. Engraved glassware survives commercial dishwasher cycles, which is why restaurants and breweries on Long Island use it for taproom service-ware.
- What color is the engraving?
- Engraving is tonal, not full-color. On leatherette-wrapped tumblers (the Polar Camel line), the laser burns through the colored leatherette to expose the white core underneath, producing a clean, high-contrast tonal mark. On bare stainless steel, the engrave reads as a frosted silver-grey etch. On glass, the engrave produces a frosted-white etch. If you need full-color drinkware decoration, we offer UV-printing on select items — message the shop for options.
- Can I supply my own tumblers or drinkware for engraving?
- Yes, with conditions. We engrave customer-supplied stainless tumblers, glassware, and mugs at a flat per-piece engraving rate. The item must be a material we can laser (stainless, glass, ceramic, leather, anodized aluminum, BPA-free plastic — not chrome or mirror-finish stainless, which deflects the laser). We do not engrave items that bear competitor logos or unlicensed brand marks. For supplied items, you assume responsibility for any unit damaged in engraving — we have a sub-1% defect rate but it is not zero.
- Do you offer full-color sublimation drinkware?
- Yes, on a limited line of sublimation-coated tumblers (typically 16 oz and 20 oz white stainless bodies). Sublimation produces a wrap-around full-color print and is the right choice when your design depends on color, photographs, or gradients. Laser engraving remains the right choice when the design is a logo or monogram and you want a premium, dishwasher-permanent finish. For sublimation orders, message the shop directly — these are not stocked on the standard engraved-tumbler line.
- Can I order a sample before committing to a larger run?
- Yes. We produce single-unit samples at the standard one-piece engraved-tumbler price. For corporate programs evaluating 100+ units, the sample price is credited toward the bulk order if you proceed within 30 days. Samples ship in 72 hours and let you see the actual engrave depth, the actual font weight, and the actual color contrast on your chosen tumbler body before committing.
- Can you engrave custom shapes or unusual drinkware items?
- Within reason. Our laser bed accommodates cylindrical items up to roughly 4.5 inches in diameter and 12 inches tall on the rotary fixture (this covers virtually every tumbler, growler, mason jar, and pint glass on the market). For flat items (coasters, glass panels), the bed accommodates up to 24 x 12 inches. If you have an unusual item, send a photo with dimensions to the shop and we will confirm fit before quoting.
- Do you offer rush turnaround on drinkware?
- Yes. Most stainless tumblers and travel mugs can run on 24–48 hour rush from artwork approval, subject to current shop load. Rush adds a per-piece surcharge that scales with how aggressive the deadline is — message the shop with your deadline and quantity for an exact rush quote. We will not commit to a rush deadline we do not believe we can hit; if the date is too tight, we will tell you up front.
- Can I order just one tumbler?
- Yes. The no-minimum policy is real and unconditional. Single-tumbler orders for personal gifts, individual recognition awards, and one-off commissions ship at the standard per-piece price with no setup fee added. Order one engraved tumbler the same way you would order one custom t-shirt.
- What is your branding policy on customer-supplied items?
- We will not engrave competitor logos, unlicensed sports league marks, copyrighted character art, or any mark we have reason to believe you do not have rights to use. If you are a brand authorized reseller engraving items with the parent brand's logo, we may ask for authorization documentation. This protects both your business and ours — the engrave is permanent and a takedown after the fact is not a recoverable situation.
- Where is the engraving produced?
- All engraving is produced in our Huntington, NY shop on Long Island. We do not subcontract decoration to overseas vendors and we do not drop-ship from third-party engravers. The CO2 and fiber lasers are operated by staff on the floor, which is what makes the 72-hour turnaround physically possible.