Art & files
What we need from you — and what we'll fix for free.
We run the production. That means we know exactly which files print clean, which ones we can rescue, and which ones need to be rebuilt before the press fires. Send us whatever you have — JPG screenshot, business-card photo, half-finished sketch. Our art team reviews every file, free, before you spend a dollar.
First-time buyers ask
Three questions, three straight answers.
What if I don't have a logo file?
We work with whatever you have. Send a JPG screenshot from your website, a photo of your business card, or a hand sketch. Our team vectorizes and cleans it up before anything prints. No charge if you're moving forward with an order.
What file formats actually work?
Vector (.AI, .EPS, .SVG, .PDF with embedded vectors) is what we need for production. Raster (.PNG, .JPG) works if the resolution is high enough — minimum 300 DPI at print size for DTF, minimum 600 DPI for embroidery references. Anything lower we'll re-create.
How long does art prep take?
Most files are production-ready within one business day of upload. Complex vectorization or color separation takes 2–3 business days. We confirm timing before charging anything.
Specs by decoration method
Different press, different rules.
The file that prints perfectly on DTF can fail outright on a laser. Here's exactly what each of our three production methods needs.
Sending a logo with very thin strokes (1pt or under) as raster — the print comes out muddy and edges feather. Send vector, or thicken the strokes to 1.5pt minimum.
Gradients, fine raster details, and soft drop shadows. Thread is a binary medium — it's there or it's not. Solid shapes and clean color blocks stitch best.
Fine raster textures or photographic logos. Convert any photographic element to a high-contrast vector silhouette first, or pick a different decoration method.
Standard placements
Where decoration actually goes.
These are the production defaults. We confirm every placement on the digital proof before anything runs, and we'll move marks at your request as long as the garment construction supports it.
Left chest
4" wide × 3" tall · 2–3" down from collar, 4" in from shoulder seam
Full back
Up to 10" wide × 12" tall · centered, 3" down from collar
Sleeve
2–3" wide · 2" up from cuff, centered on sleeve
Hat front
2.25" wide × 2.5" tall · centered above the bill
Hat side
2" wide × 1.25" tall · centered on the side panel
Polo chest
3.5" wide × 3" tall · 7" down from shoulder, opposite the placket
The proof & approval cycle
Nothing prints until you say so.
Once your artwork is in, our art team builds a digital proof — your logo placed on the actual garment, at the actual size, in the actual color. Standard turnaround is 24–48 hours from artwork approval. Rush proofs land same-day when shop capacity allows.
You review the proof and either approve, request changes, or kill the project. We don't charge for revision rounds. We don't print until we have a written approval. If something on the proof looks wrong — too small, wrong color, off-center — we fix it and re-proof.
Approval moves the job to the production queue. The same team that built your proof watches the run on the press. That's why your point of contact doesn't change between quote, proof, and ship — it's the same shop, end to end.
Frequently asked
The rest of the questions buyers ask.
Do you have minimums?
No. Order one piece or one thousand. The unit price is the same — volume just lowers the per-piece cost on the garment, not the decoration.
What about setup fees?
None. No screen charges, no digitizing fees, no art fees on the first round. The price you see is the price you pay.
What's the rush option?
3-business-day production turnaround if you approve the digital proof within 24 hours. Available on most DTF and embroidery jobs, subject to shop capacity that week. We'll tell you yes or no on the same call.
Can I order before my artwork is ready?
Yes. Start a quote with rough specs, garment selections, and a target ship date. We lock the order in once your art lands and the proof is approved.
What if my logo has trademarked elements?
We don't decorate trademarked content without written authorization. Send a letter from the brand owner, a license agreement, or a signed reseller authorization and we'll move forward.
Will you send proofs even on reorders?
Only if something changes. Same artwork, same garment, same placement — we use the locked spec from the first run. New garment color or new size in the print? You get a fresh proof.
Free art review
Send us your artwork — we'll review it free.
Whatever you have — vector, raster, screenshot, sketch. Our team will tell you exactly what works, what needs prep, and what it takes to get it production-ready. No charge to find out.