What is the minimum order for custom hats?+
There is no minimum. OTIA does not enforce minimum order quantities on custom hats — a single embroidered cap costs the same per piece as a hundred-cap order would. We embroider digitally with no plate, screen, or screen-charge setup, so a single-piece order does not require a different production setup than a six-hundred-piece order. This is one of the main reasons Long Island businesses come to us instead of national hat printers who require minimums of 24 or 36 caps before they will even quote.
How does pricing work for custom hats?+
Pricing is flat per piece at any quantity. There are no quantity-break tiers, no setup fees, no plate or screen charges, no digitization fees on standard logos, and no minimum order. A single embroidered cap costs what a single cap costs; a hundred caps cost a hundred times that. To get the real per-piece number for your specific cap, logo, and decoration spec, request a written quote — quotes come back inside one business day with the per-piece price, the line total, and the production turnaround.
What is your turnaround time on custom hats?+
Standard production turnaround on hat orders is roughly 72 hours from artwork approval, which means most orders ship inside a week of the buyer signing off on the sample or proof. Reorders against an already-digitized logo run on the same standard window because the digitized embroidery file lives on file and the cap blanks are already on our shelf in Huntington, NY. Rush production is available on most orders for an additional fee — tell us your in-hand date at quote time and we will tell you whether we can hit it.
Why is embroidery better than DTF on a hat?+
Embroidery dominates on hats because of three structural reasons. First, durability — embroidered thread (we use polyester thread on caps) holds through hundreds of wash and wear cycles where printed transfers crack within months on a cap front. Second, premium feel — the raised stitched logo signals deliberate brand investment in a way no print method matches on headwear. Third, hat curvature — the structured cap front flexes every time the cap is put on, taken off, or crushed in a bag, and DTF transfers do not tolerate that flex pattern; embroidered stitches do. We will run DTF on tees, hoodies, and bag panels, but not on cap fronts. Read more on the embroidery method page.
Can you match my brand's exact PMS color in thread?+
Yes. We map your brand Pantone (or RGB / hex) values against our embroidery thread library and recommend the closest available stock match — for most common corporate brand colors the closest match is within a half-shade, visually accurate for almost every program. For programs that require Pantone-exact thread, we can custom-spool match the exact PMS color with a small lead-time addition and a modest cost premium. The thread color spec on a written quote always matches the thread that ships on the cap.
Can I order just one custom hat?+
Yes. OTIA has no order minimums and pricing is flat per piece, so a single custom embroidered hat is available for the same per-piece price as a bulk order. One-off custom hats are most often ordered for executive gifts, personal logo caps, anniversary gifts, retirement gifts, or sample / approval orders before a larger program. Request a quote with your blank pick, logo, and decoration placement, and the per-piece number will come back inside one business day.
What file format do I need to send for embroidery?+
The best file format for embroidery is a vector logo — Adobe Illustrator (.ai or .eps) or a vector PDF — because the embroidery digitizer can scale the logo to the correct embroidered size without quality loss. A high-resolution PNG (transparent background, at least 1500 pixels wide) also works for most logos. We will digitize the logo into an embroidery file (.dst or .pxf) as part of the order; the digitization is included on standard logos at no extra fee, and the digitized file lives on file for any future reorders so you only pay digitization once.
Do hats run the same size across brands?+
Snapback closures (Richardson 112, Port Authority C913 / C928, Sport-Tek STC10) are adjustable and fit almost any adult head. Flexfit closures (Richardson 110, Flexfit 6277) are sized — typically S/M and L/XL are the two stock size options, and the closure has more give than a fitted closed-back cap but less adjustment than a snapback. For Flexfit orders we recommend a roughly 60/40 split between L/XL and S/M for most adult-crew programs, unless the program is specifically sized to a known head-size distribution. Visors (Big Accessories BA534) are adjustable and one-size for most adults.
Performance polyester or brushed cotton — when should I choose which?+
Brushed cotton (Richardson 110 cotton blend, Port Authority cotton-front caps) for traditional aesthetics — classic golf-club outings, charity tournaments at private clubs, country-club / hospitality contexts, executive customer gifts where the cap aesthetic matters more than moisture management. Performance polyester (Sport-Tek STC10, STC26 Repreve, Richardson 110 polyester variants) for any context where the cap will be physically worn during exertion — walking golf tournaments, 5K runs, summer outdoor work, athletic-staff use, coaching staff on the sideline. Most multi-tier programs run both — cotton for the gift / committee tier, performance for the participant / active tier — at the same flat per-piece pricing.
Do you offer rush production on hats?+
Yes. Rush production is available on most hat orders for an additional fee that scales with how far inside the standard window the in-hand date falls. Standard production is roughly 72 hours from artwork approval; rush options can compress to 48 hours, 24 hours, or same-day in specific cases for in-stock blanks against already-digitized logos. Tell us your in-hand date at quote time and we will tell you whether we can hit it and what the rush fee adds — quote always comes back inside one business day so you can plan around the answer.
Do you embroider on customer-supplied hats?+
Yes, with conditions. We will embroider on customer-supplied hats if the cap brand and blank construction is compatible with our embroidery machines (structured-front caps in the major industry-standard blanks are almost always compatible; fashion-house caps, vintage caps, and unusual blank constructions may not be). The customer takes on the risk for any cap damage during embroidery — we are careful, but every embroidery setup is a tensioned hooped operation and very rarely a customer-supplied cap can be damaged in setup. Pricing for embroidery-only on customer-supplied caps runs on the same flat per-piece embroidery rate as decoration on our blanks.
Do you make custom visors?+
Yes. Visor-only orders are handled on the same flat per-piece pricing as full-crown caps. We default to the Big Accessories BA534 visor for most programs — it is the workhorse adult adjustable visor, takes embroidered front decoration cleanly across the structured visor band, and pairs naturally with the FOH polo programs we run for golf-course F&B, beachfront restaurants, and outdoor patio service. Other visor blanks are available; request a quote with the visor brand and decoration spec.
Can I add a logo on the side or back of the hat in addition to the front?+
Yes. Second decoration locations — embroidered side-panel hit or embroidered back-panel hit — are available as an upgrade to the standard front-panel embroidery. Common use cases include golf outing caps with a tournament mark on the front and a sponsor logo on the side, trades crew caps with company logo on the front and a foreman / lead identifier on the side, and corporate caps with a brand logo on the front plus a year identifier or tagline on the back. The per-piece price for second decorations is flat regardless of quantity; written quote returns the final per-piece number with both decorations included.
Do you set up company stores for ongoing hat reordering?+
Yes. For programs that need ongoing cap reordering — new hires receiving company-issued caps, employee-purchase swag stores, multi-location program reorders, customer-gift restocks, athletic-program reorders — we run dedicated company stores at /stores with self-service ordering against an HR-approved or marketing-approved SKU and pricing list. The store enforces approved blanks, approved decorations, and per-employee or per-budget order limits. This is the right structure for any program above 50 employees or any multi-location program with ongoing cap turnover.