- Is there a minimum order for custom awards or plaques?
- No. We engrave one walnut plaque as readily as we engrave fifty. There is no setup fee, no plate fee, and no minimum quantity. Single-piece orders for retirement gifts, individual recognition awards, and one-off tournament pieces ship on the same production line as bulk runs at the same per-piece price. The no-minimum policy is unconditional.
- What is the standard lead time on engraved awards?
- Standard production is 72 hours from artwork approval for leatherette plaques, brass plate add-ons, and most in-stock items. Walnut and Coventry-series plaques run 5–7 business days because of the brass-plate engrave-and-mount step. Premium Airflyte rosewood, eagle-casting pieces, and perpetual plaques typically run 7–10 business days. Crystal and art-glass awards run 7–10 days because of inventory consolidation. Rush is available on most items — ask for a deadline-specific quote.
- What file formats do you accept for award artwork?
- Vector formats preferred: .ai (Adobe Illustrator), .pdf, .eps, .svg. Raster formats accepted for review: .png and .jpg at 300 dpi or higher. For brass-plate engraving, vector is strongly preferred because the laser path follows the vector strokes directly — raster art is converted to vector first and may lose fine detail. If you only have a logo as a low-res JPG, send it anyway and we'll redraw to vector as part of art prep at no charge for typical corporate logos.
- How do brass plate add-ons work?
- Brass plates are sold and engraved as standalone components — useful for replacing damaged plates on existing plaques, adding annual recipients to perpetual recognition plaques, or producing donor-wall plates that you mount yourself. We stock laserable brass-plate sizes from 1 x 2 inches up to 10 x 13 inches. Engraved standalone plates ship in 2–4 business days with mounting hardware. Send dimensions and engraving copy by email or quote form.
- Can you handle plaques with multiple recipients (board plaques, perpetual recognition)?
- Yes — perpetual plaques and multi-recipient board plaques are one of our standard formats. Send a name list (CSV, Excel, or formatted email) with the full text you want on each plate. We engrave plates individually, mount them to the master plaque in the order you specify, and ship the assembled piece. For ongoing programs (annual recipients added each year), we ship loose engraved plates with mounting hardware so you can update the plaque in place at your offices.
- Do you offer samples or proofs before production?
- Digital proofs (PDF mockups showing layout, font, and engrave preview) are included on every order at no charge. Physical samples are produced at the standard per-piece price for the chosen plaque format. For multi-piece programs evaluating a specific format, the physical-sample fee is credited toward the production order if you proceed within 30 days. Most clients approve a digital proof and skip the physical sample step.
- Do you offer rush turnaround on awards?
- Yes. Most leatherette plaques and brass-plate add-ons can ship in 24–48 hours from artwork approval, subject to current shop load. Walnut plaques can usually compress to 3–4 days. Crystal and art-glass pieces are harder to rush because of inventory sourcing — call ahead if you have a deadline inside 7 days on a crystal piece. Rush adds a per-piece surcharge that scales with the deadline; we'll quote it transparently and only commit to a deadline we believe we can hit.
- Are mounting hardware and wall-hanging brackets included?
- Yes. Every wall-display plaque ships with sawtooth or keyhole mounting hardware appropriate to the plaque size and weight — pre-installed where possible, included loose where the recipient may want to choose horizontal vs vertical orientation. Larger perpetual plaques (over 10 lbs) ship with French-cleat-style mounting hardware for secure wall installation. Hardware is included in the per-piece price.
- How are awards packaged for shipping?
- Single awards ship in custom-cut cardboard with foam interior protection — designed to survive carrier handling without damage to the plaque face or mounting hardware. Premium pieces (Airflyte rosewood, eagle castings, crystal awards) ship in branded presentation boxes suitable for direct gift-presentation to the recipient. For program-shipped batches going to multiple addresses, each plaque is individually labeled and we can include a printed recipient card if you provide the names.
- Can you do photo engraving on plaques?
- Yes, on specific materials. Photo engraving works well on dark leatherette plaques, anodized aluminum plates, slate, and certain hardwood faces — the laser modulates burn depth to recreate photographic tonal range. Photo engraving does not work on bare brass or polished crystal. For photo-engraved retirement or memorial plaques, send the highest-resolution photo you have (300+ dpi, ideally the original camera file) and we'll preview the engrave on the chosen material before production.
- Can you handle event-day or tournament-day engraving timelines?
- Yes. For golf tournaments, sales kickoffs, and award nights where the recipient names settle hours before the ceremony, we offer rapid-turn engraving from the shop. Send the name list as soon as it's confirmed; we engrave brass plates, mount them to the plaque, and you pick up or we courier to the venue. For multi-day events with on-site engraving needs, we can stage a portable laser at the venue — message the shop with event details for that option.
- Can OTIA engrave customer-supplied awards or trophies?
- Yes, with conditions. We engrave customer-supplied trophies, plaques, glass pieces, and crystal awards at a flat per-piece engraving rate. The item must be a material we can laser (wood, brass, anodized aluminum, glass, crystal, leather, slate, ceramic) — chrome, mirror-finish stainless, and certain plastics deflect the CO2 laser and cannot be engraved. For customer-supplied items, you assume responsibility for any unit damaged in engraving — our defect rate is under 1% but it is not zero. Send a photo with dimensions for a fit confirmation before sending the item.
- Local pickup in Huntington vs shipping — what's the difference?
- Local pickup is free from our Huntington, NY shop during business hours. Shipping is at carrier rates (typically UPS or FedEx ground for plaques, signature-required for premium pieces). For Long Island clients within driving range, local pickup also eliminates carrier-damage risk on premium pieces (Airflyte rosewood, crystal awards) where shipping insurance only partially compensates for the disruption of a damaged headline award. We recommend pickup for headline event awards when feasible.