Help & FAQs

Three options. Send a request through /quote with the garment, decoration method, quantity range, and artwork (or a description if art isn't ready yet). Email [email protected] with the same information. Or call the shop at 631-458-3842 during business hours. Quotes typically come back the same business day or next morning.

Five things: the garment (style number or 'a heavyweight cotton tee'), the decoration method (DTF, embroidery, laser engraving — we'll suggest if you're not sure), the quantity range, the placement(s) and approximate size, and the artwork. If the art isn't print-ready we'll flag what needs to happen to get it there.

Same business day for most requests received before 3pm Eastern. Requests after that or on weekends get the next business morning. If we need clarification (missing art, ambiguous garment, etc.) we'll reply asking the question — not sit on the request waiting.

No. We genuinely have no minimum quantities. Same per-piece price applies at qty 1 or qty 1,000. We commonly run single fit samples before larger rollouts, and we ship single executive gifts. The economics are deliberately set to not punish small orders.

Yes. Single-piece samples are routine — we'd rather you confirm fit, fabric, and decoration look before locking a 100-piece order. The per-piece price on a single sample is the same as the per-piece price at 100. No setup penalty for the small qty.

You approve the quote in writing (email or text is fine). We send an order confirmation with the line items, art proof, ship date estimate, and total. You approve the art proof. We schedule the job into production, ship or deliver when complete, and follow up to confirm everything arrived right.

Most orders pay via credit card on the invoice we send. Net terms are available for established accounts and most B2B repeat customers — contact us to set that up. For very large jobs we sometimes require a deposit before production; we'll flag that on the quote.

Yes, if the order is straightforward — known garment, known decoration, known qty, art already in hand. For anything custom (new logo to digitize, fabric we haven't run before, complex placement) we'll still go through quote step so we can flag anything unusual.

Yes — much of our work is recurring B2B. We set up corporate accounts, support net terms, accept POs, and can build private reorder portals for HR teams and brand managers. Contact us if you want to formalize a relationship beyond one-off orders.

Yes. We have a current W-9 and certificate of insurance on file and complete vendor onboarding paperwork for corporate accounts on request. Email [email protected] with the forms or portal links you need.

Flat per-piece pricing. The price per piece is the same whether you order 1 piece or 1,000. No setup fees, no minimums, no per-color screen-print charges, no order-size penalty. Pricing is built around the garment cost plus a per-decoration-location adder — the formula is intentionally simple.

No. We don't charge setup fees on any decoration method — DTF, embroidery, or laser engraving. Embroidery digitizing is one-time per logo and handled in-house at no charge for most jobs; for complex art or stitch counts we'll flag on the quote.

No. DTF printing prices the same whether the art is a 1-color logo or a full-color photographic illustration with gradients. Embroidery prices per placement (not per thread color) within standard color ranges. Laser engraving is per piece not per art complexity.

Because the underlying cost structure doesn't. Most decoration shops use volume pricing because their cost basis (screen-print plate setup, ink color charges) drops sharply at volume. Our cost basis is the per-piece decoration cost — DTF film, embroidery thread, laser engraver time — which is essentially flat. We pass through what we actually pay.

Yes. Every quote line item is all-in — blank plus decoration plus packaging, ready to ship. You don't have to add a blank cost separately. We source from S&S Activewear, SanMar, and similar wholesale apparel distributors and pass through wholesale pricing on the blanks.

Method pricing follows the work involved. DTF runs cost-effective at any quantity because the per-piece print cost is flat. Embroidery prices per placement and stitch count; complex logos cost more than simple ones. Laser engraving prices per piece based on engraver time. We'll quote all three methods if you want to compare.

We don't have a separate non-profit tier because our base pricing already strips out the markups other shops build in. That said, we work with many schools, PTAs, and non-profits and have a strong track record on tight-budget fundraisers and event programs. Send the request and we'll quote it.

Shipping is quoted separately based on weight, destination, and timeline. Standard UPS ground rates apply for most orders. Local Long Island delivery and shop pickup at our Huntington facility are also options. For multi-destination split shipments we quote per destination.

Pricing for catalog products with single-location decoration is visible directly on product pages — pick the garment, pick the decoration method and placement, see the per-piece price. For multi-location decoration, custom items, or anything outside the standard catalog, go through /quote.

Yes for established corporate accounts and most B2B repeat buyers. New accounts typically start with credit card payment on the first one or two orders; we move to net terms after that on request. For first-order POs from large institutions (school districts, hospitals, municipalities) we accommodate the procurement process.

Three methods, all in-house at our Long Island shop: DTF (Direct-to-Film) printing for full-color apparel art, embroidery for stitched logos on apparel and headwear, and laser engraving for hard goods (drinkware, leather, awards, wood). We don't outsource any of the three.

DTF (Direct-to-Film) is a transfer-print method where art is printed onto a film, coated with adhesive, and heat-pressed onto the garment. It's the right method for full-color apparel art, gradients, photographic logos, multi-color sponsor lockups, and small-to-medium runs where screen-print setup fees would dominate the cost.

Embroidery stitches thread directly into the garment to form the logo. It's the right method for polished apparel programs — corporate polos, restaurant FOH uniforms, golf and country-club apparel, healthcare scrubs and lab coats, executive gifting, and branded headwear. The stitched logo signals premium quality and lasts the life of the garment.

Laser engraving uses a CO2 laser to permanently mark hard goods — drinkware (Yeti, Stanley, Corkcicle), leather (portfolios, journals, scorecard holders), wood (plaques, awards), metal (pens, awards), glass, slate, and acrylic. It's the right method for corporate gifting and award presentations where a printed alternative would scratch off.

Embroidery for polos, jackets, hats, and premium apparel programs where polish matters. DTF for tees, hoodies, full-color art, multi-sponsor designs, and event-tier apparel. Most B2B programs use both methods — embroidery on the daily-wear uniform tier and DTF on the event/campaign tier.

DTF for almost everything under qty 200 or anything with full-color art. Screen-print only makes economic sense at high volumes (1,000+ pieces) with simple low-color art. DTF wins on flexibility, full-color support, and small-run economics. We don't run screen-print in-house — we route those rare cases to a partner shop.

DTF for cotton and cotton-blend apparel (the majority of branded apparel programs). Sublimation for 100% polyester garments where the art is dyed directly into the fabric for permanent, no-feel printing. We use DTF as the primary method because cotton is the dominant fabric across our work.

No on the right blank with the right print parameters. We default to 6oz+ ringspun cotton for DTF programs because the fabric supports the print and survives wash cycles. Lighter blends or atypical fabrics may shorten print life — we'll flag that on the quote. On the right blank, DTF survives dozens of wash cycles with no significant fade or peel.

Yes. Embroidered stitch is one of the most durable decoration methods available. The thread itself doesn't fade or crack; the only failure mode is when the underlying garment fabric wears through. We've embroidered Carhartt jackets that outlast the wearer's tenure at the company.

No. Laser engraving is permanent — that's the feature. We proof every personalization line in writing before running the engrave. For corporate gifting programs with per-recipient names, we double-check the spelling list against your roster before production. If a mistake happens on our end, we re-make the piece.

Yes. Common patterns include logo left chest plus name right chest plus sleeve hit. Each placement adds a per-location adder to the per-piece price (no setup fee). We'll flag if any placement combination is unusual or has fit considerations.

Yes. Common pattern is embroidered chest logo plus DTF back print on the same shirt. Each method runs on its own production pass; we coordinate so the finished garment shows up complete. There's no efficient way around the two separate setups internally, so cost reflects both methods.

5-7 business days from artwork approval for most orders on stocked blanks. Larger runs (300+ pieces) or specialty blanks that we have to bring in special add a few days. We give you a specific ship date when we send the order confirmation, not a vague window.

Yes. Standard rush options are 48 hours and 72 hours on stocked blanks. Rush availability depends on current production queue — call or email and we'll confirm same-day whether we can hit your date. Rush typically carries a small expedited-production fee that we quote upfront.

Our shop in Huntington, NY (Suffolk County, Long Island). Everything ships UPS ground unless you request otherwise. For Long Island and NYC metro destinations, ground service typically arrives next day or 2 business days. Local pickup at the shop is also available.

Yes. We ship to all 50 states via UPS ground. Faster service (UPS 2-day, overnight) is available on request — we'll quote the upcharge based on weight and destination. For very large multi-thousand-piece shipments we sometimes use freight; we'll coordinate logistics on the quote.

Yes. Local pickup at our Huntington shop is free and frequently the fastest option for Long Island and NYC-area customers. We'll let you know when the order is ready; pickup is during shop hours (M-F).

Yes. Common for corporate programs (ship a welcome kit to each new hire), event programs (split between staging location and event venue), and gifting (drop-ship direct to recipients). We quote per destination shipping; the per-piece production price stays flat.

Limited international shipping on case-by-case basis — typically Canada and select destinations for corporate programs. Customs paperwork and brokerage are the customer's responsibility. Contact us before ordering to confirm we can support the destination.

Contact us immediately at [email protected] with photos of the damage. We'll work directly with UPS on the claim and re-make any damaged pieces at our cost. Don't discard damaged items until we tell you to — UPS sometimes requires inspection.

Yes. We email a UPS tracking number when the order ships. For large multi-shipment programs (corporate split-ships, multi-destination event drops) we send a tracking summary with all numbers in one email.

We guarantee the ship date from our shop. Carrier transit times are subject to UPS service standards — we book the right service level for your in-hand date but don't control what happens once the package leaves us. For critical deadlines we recommend booking with a buffer day or two on the carrier side.

Vector files (AI, EPS, PDF, SVG) are preferred for embroidery and laser engraving. High-resolution raster files (PNG, JPG, TIFF) at 300dpi+ work fine for DTF. We'll work with whatever you send — including phone-photo screenshots and Canva exports — and let you know if the file needs work before production.

Depends on the use case. For DTF on small placements (left chest), we can often work with imperfect art. For large back prints, embroidery digitization, or laser engraving, we usually need to re-vectorize the art. We do that in-house, typically same-day, at no charge for most jobs.

Most art cleanup is included — we'd rather invest a few minutes getting the file right than print mediocre work. For substantial redrawing or art that needs to be created from scratch, we'll quote a one-time art fee upfront. The redrawn art belongs to you.

Digitizing is the process of converting your logo into a stitch file that the embroidery machine reads. Each logo needs to be digitized once per size/placement combination. We handle digitizing in-house, usually same-day. Most digitizing is included with the first embroidery order; complex multi-color or large designs may carry a one-time fee we flag upfront.

Yes. Once we digitize your logo, the file belongs to you. If you switch decorators (we hope you don't), you can take the file with you. We keep a copy on file indefinitely so reorders cost no further setup.

Close in most cases, exact in some. For DTF, we render Pantone references very closely and can proof critical colors before production. For embroidery, we carry a broad Madeira thread library and can match most Pantones; exotic custom thread we'll source and flag the lead time. For laser engraving, color isn't applicable (engraving exposes the underlying material).

Yes. Standard for every order. We send a digital proof (PDF or image) showing the art at the actual placement size on a mockup of the garment. You approve before we run production. For complex multi-piece orders we may proof each piece type separately.

As many as you reasonably need. We don't charge per revision on standard proofing. For complete art redesigns (different concept, not adjustments to the existing design) we'll discuss whether that's a separate scope of work.

Yes. Order a single fit sample — we'll produce one finished piece at the per-piece price (no setup fee). You confirm fit, fabric, decoration look, and color match before we lock the larger run. Standard for big rollouts and any program where the recipient impression matters.

We focus on decoration, not original brand design. For logo creation, we can refer you to local designers we trust. For modest art tasks (turning your existing logo into a back-print, adding sponsor lockups, building event-specific lockups from existing assets) we handle those in-house.

Two options. Email or call us with the original order details — we look up the file, confirm the SKU/size/color/qty, and re-run it. Or, for accounts with a saved program, log into your OTIA dashboard and reorder directly from your order history. Same per-piece pricing as the original.

No. Digitizing, art preparation, and any one-time setup work happens once per logo. Reorders of the same garment with the same decoration carry the same per-piece price as the original — no further setup charges.

Yes. We can build a branded reorder page tied to your account where authorized users (HR, brand managers, location managers) pick SKU, color, size, and quantity, the corporate card on file is billed, and every order shows up in your OTIA dashboard. Removes per-order procurement back-and-forth.

A reorder page is a private URL with a fixed set of pre-approved SKUs that authorized users can order. A company store adds public-facing infrastructure — multiple users, individual employee accounts, branded checkout flow, payroll-deduct integration in some cases. We build both depending on the program scale.

Either. Most programs we set up allow authorized individual employees to log in and order their own gear, with the company paying via corporate card on file. For some programs (uniform allowance, hire-onboarding kits) HR places the order on behalf of the employee. We support both flows.

Yes. Common for remote-team programs, new-hire welcome kits, and distributed workforce uniform programs. The employee enters their shipping address at checkout; we drop-ship direct. The company sees a single consolidated invoice.

Yes for established corporate accounts. We can configure a company store with per-employee credit balances, allowance reset schedules, and approval workflows. Contact us to scope a uniform-allowance program — these typically take a kickoff conversation to set up correctly.

Indefinitely. We don't archive or purge customer logo files, digitized embroidery files, or order history. Reorders three years later use the same files as the original. If the brand changes and you send updated art, we store both versions and you pick which to use per order.

Limited. We stock the most-requested blanks for our recurring customers (which makes reorders ship faster) but we don't operate as a third-party warehouse holding finished decorated inventory. For programs that need held inventory we scope a separate arrangement.

Email or message us with the change request. We update the store usually within one business day. For SKUs that need to be brought in special (new garment style, new color) we'll flag any lead-time impact before adding.

Custom-decorated apparel is generally non-returnable because the decoration is specific to your order. If something arrived wrong on our end — wrong size, wrong decoration, wrong art, defect we missed — we re-make or refund at our cost. See /refund-policy for the full policy.

Contact us immediately at [email protected] with photos of the issue. If the problem is on our end (decoration defect, wrong art, garment damaged in production) we re-make the affected pieces at our cost. If the issue is fit or general satisfaction, we'll discuss options case by case.

Sizing mistakes on the customer's side are generally not returnable since the garment is already decorated. We recommend ordering a single fit sample before large runs precisely to avoid this — single samples are at the same per-piece price as larger qty, with no setup fee. Contact us if a fit issue is severe and we'll discuss whether we can help.

Contact us. If the issue is a deviation from the approved proof — color off, placement wrong, art reproduction below the proof standard — we re-make at our cost. If you approved a proof and the result matches the proof but you don't like how it looks on the actual garment, that's a harder conversation, but we'll engage in good faith to figure out what's reasonable.

We stand behind our work and re-make pieces that fail under normal use within a reasonable timeframe. We don't make blanket multi-year guarantees because decoration durability depends heavily on the wash environment and garment care. See /refund-policy for specifics on how we handle durability issues.

Contact us. If the delay is on our end (production issue, capacity miss) we work with you to expedite shipping at our cost or adjust the timeline. If the delay is on the carrier side (UPS service disruption) we engage UPS on the claim and keep you informed.

Customer-approved proofs that produced as approved aren't generally refundable — we treat the proof approval as the binding spec. That said, if there's a clear good-faith mistake (typo in a name, transposed digits in a phone number) we'll discuss what's reasonable and often help on a re-run.

We proof every line of personalization in writing before production. If your approved proof has a typo on our side, we re-make at our cost. If the approved proof matches what you sent us and the issue is a spelling mistake in your source list, that's a harder case — we'll engage in good faith but the re-run usually carries cost.

Depends on production status. Before art approval, full cancellation is usually possible. After art approval but before production starts, partial cancellation may be possible with a small administrative charge. Once production has started, the order is generally not cancellable since material and labor are committed. Contact us as soon as possible if you need to cancel.

Email Anthony Mann directly at [email protected] (founder and production lead) or Kristen Cowley at [email protected] (founder and VP of sales). We read every escalation. Our position is that the right answer almost always exists — we want to find it.

Not strictly — many one-off orders run as guest checkouts. For corporate accounts, recurring buyers, and anyone managing a company store, an OTIA account makes reorders, order history, and dashboard access easier. Create one at /auth or contact us to set up a business account.

Go to /auth and follow the magic-link email sign-up flow. For corporate accounts and company stores we usually set up the account on the back end and send you the login details directly — easier than self-service for the multi-user case.

Try the magic-link reset flow at /auth. If that doesn't work, email [email protected] — we can manually reset the account or verify the email on file. Mobile Safari sometimes blocks the cookie-based session; we have a workaround on our end that engineering can apply.

Order history, past quotes, saved art files, billing history, and the status of any active orders. For corporate accounts, the dashboard also shows the company store activity, per-user order breakdowns, and shipping reports.

Yes for corporate accounts. The account owner can authorize additional users (HR managers, brand-team owners, location managers) with specific permission levels — order-only, store-admin, or full admin. Contact us to configure permissions for a multi-user account.

Either edit directly in the OTIA dashboard (Account section) or email us with the change. For corporate accounts, billing changes typically require confirmation from the account owner on file before we apply them.

Yes. Billing on a corporate card with shipping to a different address (event venue, employee home, branch office) is standard. Some orders even split-ship to multiple addresses against a single bill — that's all configurable per order.

For corporate accounts with active company stores, yes — the dashboard surfaces order volume, per-employee participation, top SKUs, and spend reports. For one-off and small-volume accounts, we report on request rather than maintaining a real-time portal.

Email [email protected] with the request. We close the account, retain order and tax records as legally required (typically 7 years), and remove personal contact details from active marketing systems. We don't share or sell customer data — see /privacy-policy for specifics.

Yes. We don't disclose customer order details, art files, or business volumes to third parties. We may reference work as case studies or use photos as marketing examples only with explicit written permission. Confidentiality is part of how we operate, not something we charge extra for.