Our Process · From Quote to Carton

Send us the project. Three ways in: submit through the /quote form (fastest — pre-structures the brief), use /personal-shopper if you'd like us to recommend a garment + decoration combination, or email [email protected] directly.

Include what you know: rough quantity, decoration method (DTF, embroidery, laser — or 'unsure'), in-hand date, and the artwork if you have it. Don't worry about getting every detail right — that's what the quote conversation is for.

You'll receive a written, itemized quote within one business day covering the blank garment, the in-house decoration, and shipping. No setup fees, no minimums, no surprise art charges baked in.

You send the file. We accept vector (.AI, .EPS, .SVG, .PDF with outlined fonts) and high-resolution raster (300 DPI PNG or JPG at print size). If the art needs cleanup or a full rebuild, our team handles it at no charge — color matching, vector tracing, fixing low-resolution logos, removing stray pixels.

We send back a digital mockup showing the print at scale on the actual garment you've selected, with the placement, the size in inches, and the colors as they will reproduce on the substrate. The mockup is what you approve — not a generic preview.

If you don't have art yet, that's okay too — describe what you're after and we'll point you to our /design flow.

You approve the mockup, or you request revisions. Nothing prints until you're green-lit. This step is intentionally a hard gate — once the press is running, changes are expensive, and we'd rather slow down here than re-run a job after the fact.

Most approvals happen in one or two back-and-forths. If your team needs an extra round with a manager or a brand committee, we hold the production slot — no penalty for taking the time to get it right.

Once you approve, the order locks into the production queue with a confirmed ship-by date.

We order the blank garments from our tier-one apparel suppliers (S&S Activewear, SanMar, and others depending on what you've selected). For most popular SKUs, blanks land at the shop within 1–2 business days.

If you're supplying your own garments — embellishment-only on customer-owned blanks, or contract production for a brand — we receive your shipment, log it in, and stage it for production. Customer-supplied work runs the same path as everything else.

On rare longer-lead items (specialty fabrics, certain hat styles, niche colorways), we flag the timeline in the original quote so there are no surprises.

The order runs on the appropriate machine in our Huntington shop: DTF press for full-color prints, multi-head embroidery for stitched logos, CO2 laser for engraving on drinkware and hard goods. Same building, same team, same address on every order we ship.

Standard production is 72 hours from the moment you approve the mockup. Rush production is available on a case-by-case basis — same-day, next-day, and 24-hour turns are sometimes possible depending on order size, decoration method, and the current queue.

Production runs in our Huntington, NY shop end-to-end. Nothing gets sent to a third-party printer between approval and packing.

Every piece is inspected before it ships — registration on prints, stitch quality on embroidery, engraving depth and contrast on laser jobs. If we find a defect, we reprint at no charge before the carton ever leaves the building.

Ship via USPS or UPS to anywhere in the United States, with the tracking number emailed the same day the carton hits the carrier. Long Island customers are welcome to pick up directly from the shop — saves the shipping line item and lets you eyeball the order before it leaves.

Reprints and replacements on production errors are covered by us, no questions. Defects from blank-garment manufacturing get filed back to the supplier and replaced on our side too.